Effective Date: August 21, 2026
At Indo Sweets, we take extreme care to ensure that our fresh Indian sweets and confections reach you in pristine condition. Because our products are fresh and perishable food items, please review our return and refund policy carefully.
-
Returns & Cancellations Perishable Items: Due to food safety and health regulations, we do not accept returns or exchanges on any food products once they have been shipped. Order Cancellations: Orders can only be cancelled within 2 hours of placing them. Once an order enters our fresh-packing or dispatch process, it cannot be cancelled or modified.
-
Damaged, Defective, or Incorrect Items If your order arrives damaged, spoiled, or if you received the wrong item, we are here to help: Reporting Window: Please contact our support team within 24 hours of delivery. Required Proof: To process your request, please provide: Your Order Number Clear photographs of the damaged product and outer packaging A brief description of the issue
-
Refunds & Replacements Upon reviewing your request and photos, if approved, we will offer either a free replacement or a refund to your original payment method. Approved refunds will be processed within 3–5 business days. Depending on your bank or credit card provider, it may take additional time to reflect in your account.
-
Non-Refundable Situations Refunds or replacements will not be issued in the following circumstances: Incorrect or incomplete shipping address provided at checkout. Failed delivery attempts due to recipient unavailability. Delays or damage caused by improper storage after package delivery.
-
Contact Us To report an issue or inquire about a refund, please reach out to us: Email: help@indosweets.co